Cupsey Cakesy Policies, Refunds and Satisfaction
We take pride in our cupcakes, desserts and cakes. If you are unhappy with your order and/or purchase, immediately notify us (within 24 hours of pick-up) of your concern and return your dessert to us. We will give you credit for the amount returned for use toward a future purchase. All refunds will be provided as an in-store credit, i.e. Cupsey Cakesy Gift Certificate within five (5) business days upon receipt of the returned merchandise. If you received a shipped order, i.e. there is no need to return your order just send us a picture of the damage goods. Cupsey Cakesy is not responsible for any food allergies or reactions . If you have any allergies please let us know at the time of ordering. It is up to the Owner of Cupsey Cakesy how to handle special cases once the decision has been made by the owner or management staff that is the policy.
Need to change your order?
There will be a $15 Change Order fee for any changes that are requested within 24 hours of the time required
The Cupsey Cakesy understands that plans change and we will gladly assist you in making changes to your order date and time whenever possible. We accept weekday cancellations by phone or email (firstname.lastname@example.org) prior to 2:00 pm, 3 business days before your event. All changes must be handled directly with a representative of Cupsey Cakesy and confirmed. The Cupsey Cakesy reserves the right to charge a cancellation fee if insufficient time is given, as stated above, due to costs incurred in the purchase, priority and preparation of the order. Charges for cancellations after the above time will be as follows: 25% of the entire order will be charged for cancellations 48 hours prior to the event and 100% of the entire order will be charged for canceling the order after that time. It is entirely up to Cupsey Cakesy discretion, to change or otherwise offer any other options to the customer. Special orders (Highly Decorated Cakes) that are not picked up will NOT be refunded. Orders that require delivery and cannot be delivered due to customer’s wrong information or availability will be taken back to Cupsey Cakesy and stored until further notice from customer. Should you require a future delivery date, you will be held responsible for an additional delivery charge. Because of the nature of our business and our quality and freshness assurance, we will dispose of any cake, cupcake, baked item that is not picked up or delivered within 48 hours after the due time and you will NOT be refunded due to the above rules.